FAQs
My tax code is incorrect, how do I get it updated?
If you are paid directly by Vox, we receive an automated update from HMRC for all workers tax codes. Vox are unable to discuss your individual tax code with HMRC. If you believe your tax code to be incorrect you should contact your local tax office, you should have your National Insurance number to hand.
How do I get paid holiday pay?
You should contact your Umbrella company and let them know. They will process this for you.
If you are paid direct by the agency, please send your holiday request form to payroll@voxconsultants.com
How do I access my timesheets?
Timesheets are available on our ePaye portal, and are visible to you on the Friday before your working week. You will be able to access your timesheets via the registration link or https://voxnetwork.epay.esos.co.uk
What day of the week do I get paid from Vox?
The standard pay day for Vox is a Friday. Your payment can show in your designated bank account at different times on pay day depending on your banks process or payment method.
What is Vox’s sick pay policy?
Vox’s Sick pay policy is in line with the published government guidelines: https://www.gov.uk/statutory-sick-pay/eligibility
If you work (and aren’t self-employed), you’re legally entitled to get Statutory Sick Pay (SSP) as long as you have started work with your employer, are sick for 4 full days or more in a row (including non-working days), earn on average at least £123 per week (before tax) and follow your employer's rules
You’re still entitled to SSP if you work part-time or on a fixed-term contract.
If you’re eligible, you’ll be paid SSP for all the days you’re off sick that you normally would have worked, except for the first 3. You can get SSP from the fourth day you’re off sick.
You MUST make us aware if you are off sick within 7 days. The Agency Worker must give the Employment Business evidence of incapacity to work, which may be by way of a self-certificate for the first 7 days of incapacity and a doctor’s certificate thereafter.